IMUF Return Policy

IMUF Return Policy

Wellness Products
At IMUF, the health, safety, and wellbeing of our customers are our highest priority. Due to the nature of wellness products, including supplements and Deuterium Depleted Water (DDW), we cannot accept returns or exchanges once an order has been dispatched. For hygiene and safety reasons, opened, used, or tampered products cannot be returned.
If your order arrives damaged, defective, incorrect, or expired, please contact us within 7 days of delivery with your order details and, where applicable, photographs of the product. Once your claim has been assessed, we will provide an appropriate remedy, which may include a replacement, exchange, or refund.
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. If a product is faulty, not of acceptable quality, not fit for its intended purpose, or does not match its description, you are entitled to the remedies available under Australian Consumer Law.
 
Digital Products
All sales are final and non-refundable once downloaded.
 
Printed Posters
Returns are accepted only for damaged, defective, or incorrect items reported within 7 days of delivery. Please contact us with photos for assistance.
 
Glass Containers
14-day returns accepted for unused items in original packaging. Damaged, defective, or incorrect items will be replaced or refunded.
 
Return Shipping
For change-of-mind returns:

• The customer is responsible for all return shipping costs.

• The product remains the customer’s responsibility until it is received and inspected by IMUF.

For faulty goods covered under Australian Consumer Law:

• We will cover reasonable return shipping costs where required under the ACL.

​Returns That Will Not Be Accepted

• Returns will not be accepted in the following circumstances:

• Incorrect measurements taken by the customer.

• The customer ordered the wrong size, model, or product.

• The product does not fit the intended space.

• The customer changed their mind after dispatch.

• Minor colour variations due to lighting, photography, or screen display differences.

• Damage caused by improper assembly.

• Damage caused by misuse, overloading, or incorrect installation.

• General wear and tear from normal use.

• Failure to review product dimensions and specifications before purchase.
  Customers are responsible for ensuring that product measurements and specifications are suitable prior to purchasing
   

Faulty, Damaged, or Incorrect Items

• If you receive a product that is faulty, damaged in transit, or not as described, you must notify us within 7 days of receiving the item.

• You may be required to provide clear photographs and supporting information for assessment. The original packaging must be retained during this process.

• If the product is confirmed to have a fault or major failure under the Australian Consumer Law, we will offer a repair, replacement, or refund in accordance with the ACL.

• The 25% restocking fee does not apply to faulty, damaged, or incorrectly supplied goods.

• Where required under the ACL, we will cover reasonable return shipping costs.